SLA Report Gadget Cloud

Owned by Eisonesoft Atlassian Developers
Apr 28, 2021
2 min read


The SLA Report shows the time each issue was in the selected statuses.


Features

  • Shows the time each issue was in the selected statuses
  • Can configure the units (Minutes, Hours, Days).
  • Can configure the Goal.
  • Can configure the statuses to count.
  • Can configure group by different issue fields.
  • Can configure additional field for display and order them with drag and drop.
  • Can configure working hours.
  • Can configure the non working days.
  • Can be exported to Excel to get raw data for other processing

Gadget Configuration

Title: Set the title of the gadget

Filter: Select the filter to show.

Units: Select the units (Minutes, Hours, Days).

Goal: Enter a Goal Number

Statuses: Select the statuses to count. While configuring statuses you can order it with drag and drop.

Group By: Group the data by an issue field. The options are Issue Fields and Customfields of types single select.

Additional Fields: Select one or more additional fields to display in the gadget view. While configuring additional fields you can order it with drag and drop.

Week Hours: Configure the working hours

Non Working Days: Select the non working days

Gadget View


1: This is the title of the gadget

2: This is the information of the Goal and the Units configured

3: This is the information of the number of issues showed in the chart and the selected filter. If not all issues in filter are showed you can fetch more

4: The information of the time each issue was in the selected statuses