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Gadget Configuration
Saved Filter: Select the filter to show.
Statuses: Select one or more statuses to count the time the issues remain.
Time Limit: Type the number of minutes that issues should not exceed.
SLA Percentage: Type the percentage of the issues must meet the SLA.
Calendar: Type the JSON that represent the calendar
{
"FESTIVES": ["01/01/2013", "07/01/2013", "18/03/2013", "28/03/2013", "29/03/2013", "01/05/2013", "25/09/2013"],
"PERIODES": [
{
"START_DAY": "01/01/2000 00:00:00",
"END_DAY": "01/07/2018 23:59:59",
"WORKING_DAYS": [
{
"DAY": "1",
"SPLIT_DAY": [
{
"START_HOUR": "09:00:00",
"END_HOUR": "13:59:59"
},
{
"START_HOUR": "16:00:00",
"END_HOUR": "18:59:59"
}
]
},
{
"DAY": "2",
"SPLIT_DAY": [
{
"START_HOUR": "09:00:00",
"END_HOUR": "18:59:59"
}
]
},
{
"DAY": "3",
"SPLIT_DAY": [
{
"START_HOUR": "09:00:00",
"END_HOUR": "13:59:59"
},
{
"START_HOUR": "16:00:00",
"END_HOUR": "18:59:59"
}
]
},
{
"DAY": "4",
"SPLIT_DAY": [
{
"START_HOUR": "09:00:00",
"END_HOUR": "13:59:59"
},
{
"START_HOUR": "16:00:00",
"END_HOUR": "18:59:59"
}
]
},
{
"DAY": "5",
"SPLIT_DAY": [
{
"START_HOUR": "09:00:00",
"END_HOUR": "13:59:59"
},
{
"START_HOUR": "16:00:00",
"END_HOUR": "18:59:59"
}
]
}
]
}
]
}
Gadget View
SLA Percentage Limit: The percentage set in the gadget configuration.
SLA Percentage Level: The current SLA percentage level.
Status Column: The current status of the issue.
Time (min.) Column: The time the issue has remained in the selected statuses.
Time Limit (min.) Column: The time in minutes that issues should not exceed.
OK/KO Column: Indicates if the issue meets the SLA.
Excel Export