SLA Report Gadget

Owned by Eisonesoft Atlassian Developers
Last updated: Sept 06, 2018
2 min read

Gadget Configuration

Saved Filter: Select the filter to show.

Statuses: Select one or more statuses to count the time the issues remain.

Time Limit: Type the number of minutes that issues should not exceed.

SLA Percentage: Type the percentage of the issues must meet the SLA.

Calendar: Type the JSON that represent the calendar

JSON Calendar 
{
	"FESTIVES": ["01/01/2013", "07/01/2013", "18/03/2013", "28/03/2013", "29/03/2013", "01/05/2013", "25/09/2013"], 
	"PERIODES": [
	  {
		"START_DAY": "01/01/2000 00:00:00",
		"END_DAY": "01/07/2030 23:59:59",
		"WORKING_DAYS": [
		  {
			"DAY": "1",
			"SPLIT_DAY": [
			  {
				"START_HOUR": "09:00:00",
				"END_HOUR": "13:59:59"
			  },
			  {
				"START_HOUR": "16:00:00",
				"END_HOUR": "18:59:59"
			  }
			]
		  },
		  {
			"DAY": "2",
			"SPLIT_DAY": [
			  {
				"START_HOUR": "09:00:00",
				"END_HOUR": "18:59:59"
			  }
			]
		  },
		  {
			"DAY": "3",
			"SPLIT_DAY": [
			  {
				"START_HOUR": "09:00:00",
				"END_HOUR": "13:59:59"
			  },
			  {
				"START_HOUR": "16:00:00",
				"END_HOUR": "18:59:59"
			  }
			]
		  },
		  {
			"DAY": "4",
			"SPLIT_DAY": [
			  {
				"START_HOUR": "09:00:00",
				"END_HOUR": "13:59:59"
			  },
			  {
				"START_HOUR": "16:00:00",
				"END_HOUR": "18:59:59"
			  }
			]
		  },
		  {
			"DAY": "5",
			"SPLIT_DAY": [
			  {
				"START_HOUR": "09:00:00",
				"END_HOUR": "13:59:59"
			  },
			  {
				"START_HOUR": "16:00:00",
				"END_HOUR": "18:59:59"
			  }
			]
		  }
		]
	  }
	]
}

Gadget View

SLA Percentage Limit: The percentage set in the gadget configuration.

SLA Percentage Level: The current SLA percentage level.

Status Column: The current status of the issue.

Time (min.) Column: The time the issue has remained in the selected statuses.

Time Limit (min.) Column: The time in minutes that issues should not exceed.

OK/KO Column: Indicates if the issue meets the SLA.

Excel Export